Q: How do I know if my camera is recognized by the operating system?
A: Connect the camera in any USB 2.0/3.0 port. Once the camera is connected, it takes few more moments before the camera is recognized. To ensure the camera has installed correctly, check the following:
Under Control Panel > System and Security > System > Device Manager
Q: How to improve image effect while my pc is used online?
A: light plays an extremely important role in image quality, please adjust your web camera parameter to get better image according to different light condition.
Q: Why my camera does not perform normally while used online?
A: If your pluck your camera before stop your web camera online. the programme may be abnormal. Restart your computer it will be OK.
Q: Why doesn't the image look like 1080P ?
A: The camera itself is actually 1080P, but some video call software will compress the video quality.
If further information or help needed, please contact our service team by email.
More attention:The camera has a built-in microphone, when you speak, the other party can hear it: but it is not equipped with a speaker. If you cannot hear the other party's speech when using it, please check whether your device has a speaker.